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Please keep in mind that we have to set apart between configuration
problems and a truly technically problem.

If there is a technical defect please write an email
to the
noted email address.

We will try to help you as soon as possible. To receive an answer quicker, please make sure you have:

Before you contact us, please check the following items:

1) attempted to re-set your configuration and started from the
beginning, following steps in the documentation

2) the latest RouterOS version installed on the router

3) attached the supout.rif file from the router in question

4) included a precise description of the problem - use network diagrams,
screenshots, videos if necessary
If something from above is incomplete in your current email, please, send all additional information as a reply to this email.

While waiting for the reply of our support specialist you can: 

1) search or ask in our forum for your problem solution

2) recheck your configuration against examples in our manual:


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