Technical Help - Warranty - RMA | mikrotik-store.eu
Help for defective devices - [No regular configuration support]
Dear customer, please contact us stating the serial number and model, if you discover a suspected defect in the device you purchased in our mikrotik-store.eu-Webshop:
- Please explore all possibilities (see below) and then send us an e-mail -> support@mikrotik-store.eu -> Subject: "RMA - Product name - Serial number"
The list of things to try before submitting MikroTik device to our RMA procedure.
| Status | Action |
|---|---|
| Device does not power on | Try a different compatible power supply and/or PoE injector. |
| Device does not boot up | Try loading backup RouterBOOT:
|
| Cannot connect to the device | Try using a different port to ensure that you are not using the Default configuration’s WAN port. Make sure that the port/ethernet cable is not physically damaged. |
| Device Unable to Netinstall the device | Make sure that your setup is correct. Try putting a router or a switch between your computer and the device. More information is here. |
| Device reboots under load | Try a different power supply. Upgrade RouterOS to the latest Stable version . Reset RouterOS configuration to defaults /system reset-configuration. |
| Device reboots without any load | Upgrade device’s RouterOS to the latest Stable version. Reset RouterOS configuration to defaults /system reset-configuration. |
| One of Ethernet port is not linking | Try using a new Ethernet cable and PoE injector if PoE IN is used. |
| One of SFP/SFP+/QSFP port is not linking/low throughput | Make sure both ends of your setup are compatible. |
| SFP module not working | Make sure that the correct optical cable is used (single-mode/multimode). |
| SIM card is not recognized | Try a different SIM card and make sure that its orientation is correct. Depending on the slot type, make sure the card has clicked and fixed in place or fully inserted. |
| LTE does not connect | If the SIM card is recognized, make sure that you have set the correct APN. You should be able to find the APN in your service provider’s webpage. |
| LTE connects, but does not let data through | Make sure that you have set the correct APN. You should be able to find the APN in your service provider’s webpage. |
| Missing LTE interface | Make sure your device is a LTE Kit version and the modem is inserted |
| LTE modem is not recognized | Install the latest RouterOS Stable version. Contact our support (support@mikrotik-store.eu) |
| LED is not working | Install the latest RouterOS Stable version, applying the default configuration. |
| Status | Action |