Technical Help - Warranty - RMA | mikrotik-store.eu


If you suspect that your device is faulty and you purchased it via our online shop [https://www.mikrotik-store.eu], please contact our support team, stating the [device name] and [serial number].


#1: First of all – please explore all the options:

We regularly receive very few(!) returns of genuinely faulty devices here, and many ‘faults’ can be quickly resolved by fitting new power supplies, resetting the device or performing a network installation. 

Reset the device, try connecting to it via Winbox using different ports and locate the device in the ‘Neighbours’ list, check whether the device can be accessed via Wi-Fi, check that the LEDs are working, have you tried swapping the cables and power supply as a test, connect only to ports without firewall filters, etc.

Please describe your situation to us in detail, try all the options mentioned, and feel free to contact us via the support email. 

  • Please send us a recent Supout.rif (support file), any photos if applicable, and feel free to include any useful information!

One of the most important tools for bringing seemingly faulty devices back to life:

Further resources and guides:

#2: If the device is still not working properly, please feel free to send us an email (including the device’s serial number!)

Please describe the exact problem to us in as much detail as possible, including screenshots, data, etc. To enable us to help you as quickly as possible, please check the points mentioned above beforehand. However, we are unable to answer queries relating purely to configuration issues via this channel:

Please always include a support file where possible:

Once these inspection steps have been completed and following consultation with us, a decision will then be made on how to proceed with the device.

#3:  Sending equipment to us - by prior arrangement

Once we have agreed this, we will send you an RMA number by email, which you can use to return the device to us. Please ensure that only a device that has been fully checked in accordance with #1 is sent to us; otherwise, we reserve the right to charge for this work in accordance with #4. Devices sent to us without prior agreement will not be processed and will be returned to you at your expense.

Destination address:

  • Fa. I-Netpartner GmbH
    • RMA-Abteilung
  • Fraunhoferstr. 4
  • 73037 Göppingen
  • Deutschland

Senden Sie uns bitte nur das Gerät zu, Kabel oder Zusatzteile werden nicht benötigt!

4: Devices returned

Please do not send us ‘faulty’ devices without first contacting us and without including any explanation - please feel free to get in touch: Technischer Support: support@mikrotik-store.eu

  • If your submission is eligible, we will get back to you to let you know what happens next.

Notes:

#1 

We reserve the right to charge a flat-rate inspection fee of at least €35, plus the cost of return postage, for the work involved in devices sent in that can subsequently be restored to working order using the methods described above.

#2 

To ensure that your request is processed quickly and smoothly, we ask that you coordinate the return of equipment with us in advance and follow the procedure outlined above. Without this coordination, or in the event of unannounced returns, we are unfortunately unable to guarantee that your request will be processed.